Grievance Redressal System
We are committed to resolving your concerns promptly and fairly. Use our comprehensive grievance redressal system for quick resolution.
Phone Support
Call our dedicated grievance helpline for immediate assistance.
1800-123-HELP (4357)
Available 24/7
Email Support
Send detailed complaints via email for comprehensive resolution.
grievance@creditmitra.com
Response within 24 hours
Quick Resolution
Most grievances resolved within 7 working days.
7-Day Resolution
Escalation if needed
Submit Your Grievance
Fill out the form below to register your complaint. We will acknowledge receipt within 24 hours.
Our Grievance Resolution Process
We follow a structured approach to ensure fair and timely resolution of all grievances.
Acknowledgment
We acknowledge receipt of your grievance within 24 hours and provide a unique reference number for tracking.
Investigation
Our dedicated team investigates your complaint thoroughly, reviewing all relevant information and documentation.
Resolution
We provide a resolution within 7 working days for most cases, with complex cases taking up to 15 working days.
Follow-up
We follow up to ensure you are satisfied with the resolution and take feedback for continuous improvement.
Escalation Matrix
If you are not satisfied with our resolution, you can escalate your grievance through the following channels.
Level 1: Customer Service Manager
manager.grievance@creditmitra.com
Phone
1800-123-4567 (Ext: 101)
Escalate if no response within 7 working days
Level 2: Principal Nodal Officer
Name
Mr. Rajesh Kumar
pno@creditmitra.com
Phone
022-1234-5678
Address
123 Financial District, Mumbai
Escalate if no response within 15 working days
Level 3: External Ombudsman
Banking Ombudsman (for loan-related issues)
Website: www.rbi.org.in
Email: ombudsman@rbi.org.in
Insurance Ombudsman (for insurance issues)
Website: www.irdai.gov.in
Toll-free: 155255
SEBI Complaints (for investment issues)
Website: scores.gov.in
Email: complaints@sebi.gov.in
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